Refund / Cancellation / Return Policy
Cancellation / Rescheduling / Booking of Medical Consultations
Consultations can be booked, rescheduled or cancelled free of cost up to 60 minutes prior to the start of the appointment for an audio / video / chat-based consultation (“Online Medical Consultation”) and up to thirty minutes prior to the start of the appointment for a physical consultation. You are allowed to reschedule an Online Medical Consultation up to a maximum of two times for free and are allowed to reschedule a physical consultation once for free.
Payments for Online Medical Consultation or physical consultation made directly on the Platform will be processed as provided in the ‘Refund’ section below.
Refund and Cancellation for Service Provider Company
Due to our nature of business (Doctor Consultation) “NO REFUND”,“NO CANCELLATION” will be entertained once the consultation service is availed. However if appointment is cancelled from our end or if you initiate cancellation from your end 60 min before the actual slot time, Refund can be processed. Refunds for all eligible cancellations are issued through the payment method used at the time of purchase, except for cash payments made under the Pay on Delivery mode of payment.
Refunds cannot be processed to third-party accounts. Refunds may be processed within 15 working days from the receipt of a request from you. All communications with regards to refund should be sent to firstname.lastname@example.org